Refund & Cancellation Policy
Arizona Sports Complex shall recognize the cancellation of services, activities, contracts, and/or products with a fair and reasonable monetary refund based on the below outlined conditions.
It is the philosophy of Arizona Sports Complex to be responsible in its commitments to customers and to anticipate equal treatment, in return. When a customer initiates action with registration or reservation, ASC commits to preparation and delivery of facilities, activities, events, products, and/or services.
Sports Program Refund & Cancellation Policy
Before Team Placement:
- Youth Sports League fees are not refundable once teams have been made. We understand that things may come up and plans change, however we must build our leagues based on the number of teams and players registered and once payment is made, a spot is reserved for that paid player and so in the event they are unable to fulfill their commitment to the league or program, no refund will be given.
- After-School Programs fees are not refundable once semester activities have started, but may be applied as a credit for a future semester if approved by after-school program director. We understand that things may come up and plans change, however we must staff our activities based on the number of participants registered and once payment is made, a spot is reserved for that paid participant and so in the event they are unable to fulfill their commitment to the program, no refund will be given.
- Adult Sports League: Adult team Fee DEPOSITS ARE NON-REFUNDABLE. If you would like to switch the league or team you are signed up for, rather than issuing a full refund, the amount paid can be directly applied to the requested league/team. If there is a difference in league fees, a refund will be issued or additional league fee will apply. At or within 7 calendar days of your season’s first game date, refunds are not allowed. At this time teams are made and finalized.
- Once the Program has Started: League fees are non-refundable regardless of the circumstances at any time during the season. Once replaced during the season, you may not re-enter the current season for the team you were removed from.
- Within 7 days of the first game date and at any time during the season, only team captains can refund your team fee. Your payment is made toward the team total, and not as an individual payment. If you are replaced by another player, this player can pay you or the team captain directly, but this transaction is to take place amongst you and teammates, not with the ASC front desk staff or management.
- Suspended or ejected players will not receive refund or proration of their fees for the lost games due to suspension or ejection. It is the players responsibility to show sporting behavior and control their actions on the field.
Field Rental/Birthday Party Refund & Cancellation Policy
Field Rental/Birthday Party Refund & Cancellation Policy
8 Weeks in Advance of the Rental:
Rental fees are fully refundable if the person contacts ASC Management more than 8 weeks before the rental date. This is due to the facility scheduling other programs around your rental, and staffing the event. Once removed from the schedule there is no guarantee your event can be rescheduled.
Within 8 Weeks of the Rental:
Your rental fee deposit is non-refundable within 8 weeks of your event. If the rental fee was paid in full, the total payment less deposit may be refunded, and your event will be removed from our schedule. Once removed from the schedule there is no guarantee your event can be rescheduled.
